Service 02 · Bangalore · India & remote
AI Voice & Call Agents
An AI receptionist that picks up when your team can't — answers the common questions, captures the lead and books the callback. Plus call recording and transcripts for the calls your team does take.
Calls · sample data
01 · The problem
Why it leaks
Missed calls are missed customers. A clinic receptionist on another line, a shop owner serving a customer, a sales team that has gone home — the caller does not leave a voicemail, they call the next business on Google.
What we build
An AI voice agent answers calls on a dedicated number or as an overflow when your team does not pick up. It greets the caller, answers the questions you approve (timings, location, services, rough prices), collects name, need and preferred time, and then creates the lead and sends your team a WhatsApp summary. For anything it should not handle, it takes a message and promises a callback.
Call recording and transcripts
Our team has built and runs a call-recording system in production: calls made from the team's Android phones are uploaded to a server, transcribed automatically, and the notes are pushed into the CRM against the right lead. If your telecallers or sales team spend their day on the phone, this is often the first win — you can finally see what was said on every call without anyone typing notes.
An honest note on voice AI
Voice agents are newer than chat bots. Indian accents, code-mixed Hindi-English and noisy lines are still hard for them. That is why every voice project starts as a supervised pilot on a limited number of calls, with transcripts you can review, before it handles your main line. If it isn't good enough for your callers, we tell you — and you keep the call-recording and lead-capture pieces, which work independently.
02 · How it works
How we build it
- 01
Listen First
We review how calls come in today — volume, timings, missed calls and the questions callers ask.
- 02
Script & Guardrails
We write the approved answers, the questions to ask and the hand-off rules with you.
- 03
Supervised Pilot
The agent handles a limited set of calls while you review every transcript.
- 04
Roll Out
Only after the pilot works for your callers do we move more of your calls to it.
03 · What you get
Key features
- 01AI receptionist for after-hours & overflow calls
- 02Approved answers only — no made-up replies
- 03Lead capture with name, need & callback time
- 04WhatsApp summary to your team after each call
- 05Call recording & automatic transcripts
- 06Transcripts pushed into your CRM
- 07English first, local languages piloted
- 08Supervised pilot before full roll-out
Why it pays off
- Calls answered after 7pm and on Sundays
- No more "who called and what did they want?"
- Every call becomes a lead record
- Searchable transcripts instead of handwritten notes
- Your team calls back the right people first
- You decide what the agent may and may not say
04 · Questions
Frequently asked questions
Will callers know they are talking to an AI?
The agent is set up never to deny being an AI when a caller sincerely asks. Many businesses choose to say it upfront in the greeting. We recommend being transparent — callers mainly care that someone picked up and their request reached the right person.
Can it handle Hindi, Kannada or mixed-language calls?
English works best today. Hindi and other Indian languages, and code-mixed speech, are improving fast but still need careful testing. That is exactly what the supervised pilot is for: you hear real calls and decide whether it is good enough for your customers.
Do I need a new phone number?
Usually the agent runs on a virtual number. You can publish that number directly, or forward unanswered and after-hours calls from your existing number to it. We recommend the setup in the audit based on your call volumes.
Is call recording legal?
Businesses commonly record calls for quality and record-keeping, but you should tell callers the call may be recorded and handle the recordings carefully. We add the disclosure to the greeting and keep recordings on access-controlled storage. For sector-specific rules (for example healthcare), check with your own advisor.
Free · 30 minutes · yours to keep